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Technical Support

If a program running under On Time RTOS-32 does not function as expected, please perform these steps:

• Analyze the .LOC file created by the locator RTLoc. If there are any error or warning messages, check the RTTarget-32 Programming Manual, section RTLoc Error Messages for a problem description and possible solutions.
• If you are using RTKernel-32, be sure to link the Debug Version.
• Please refer to the demo programs that come with On Time RTOS-32 for tasks similar to those in your application. Compare your code and configuration files to those of the demo programs.
• Try to isolate the problem in a small test program which is much easier to test and debug.
• If you are using a full version of On Time RTOS-32 (rather than the Evaluation Kit), search the Support Archive for similar questions.

If the problem persists, users of a full On Time RTOS-32 license (and Evaluation Kit users within their evaluation period of 120 days) may contact On Time for technical support. In this case, please supply the following information:

• On Time RTOS-32 version and components. RTLoc prints out its version number when executed. You will also find the On Time RTOS-32 version number at the top of every .LOC file.
• Software development tools being used including the version numbers of the compiler.
• If you want to contact On Time by email, do not attach .EXE/.DLL/.RTB/.RTA files or any other large binary data such as pictures to your message.
• If the problem is related to an RTTarget-32 configuration file, do not include the configuration file in your support request. Instead, please attach the .LOC file produced by RTLoc.

All registered users of On Time RTOS-32 are entitled to free technical support for On Time RTOS-32 releases not older than 2 years.

On Time offers extensive technical support facilities through its Web site at http://www.on-time.com. The Web site provides information, examples, patches, maintenance releases, etc., for all On Time products, which can be viewed online or downloaded. In addition, email addresses and mailing list addresses are provided for private or public technical support.

Detailed information about the Internet technical support facilities is available on the On Time Web site.

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Installation