Technical Support for On Time RTOS-32

Technical support is available free of charge for the On Time RTOS-32 Evaluation Kit and all registered users of On Time products. The free support covers all On Time RTOS-32 versions not older than 2 years.

Registration

Before sending your first technical support request, please register with On Time. Registration is required to use On Time's technical support facilities.

Email Support Netiquette

Please observe the following netiquette when posting a request to one of the On Time support email addresses:

• Send only plain ASCII text, not HTML.
• Do not attach any files unless requested, except .LOC files if they contain relevant information.
• Post in English to the support mailing lists. Support in German is available by phone or private email.
• Send only one message to one address at On Time per support request.
• Include product and compiler version information.
• Do not post your product license key or installation keys to the mailing list.

Support Mailing List

A public forum implemented as a mailing list is available as the preferred support channel for On Time RTOS-32. Once you have subscribed, emails you send to the list - as well as all answers from On Time - will be received by all subscribers. Mailing list subscribers can expect to receive a response within a few hours (max 24 hours on business days) of making a support request.

To use the list and to monitor list traffic (expect about 5 to 20 messages per week), you must:

• Email address at On Time to the list by sending an empty email to address Email address at On Time with subject subscribe.
• If you have a technical question, Email address at On Time your support request by sending an email to address Email address at On Time. Posting is only possible after having subscribed (see above).
• If you no longer wish to receive support mailing list messages, Email address at On Time from the list by sending an empty email to address Email address at On Time with subject unsubscribe.

Private Support

Since the mailing list gets priority attention, private email will have a longer turnaround time. However, private support requests are accepted at address Email address at On Time.

Phone Support

Technical support is also available by phone in urgent cases. Please refer to the contact page for phone numbers of all On Time offices.

Sample Code for On Time RTOS-32

On Time RTOS-32 comes with 60 example projects demonstrating just about every On Time RTOS-32 feature. The code samples below show how common tasks can be implemented. These code samples may be used by registered On Time RTOS-32 users.

Support Archive, Maintenance Release Documentation

On Time RTOS-32 Maintenance Releases

On Time RTOS-32 maintenance releases are made available as self-applying patch files. Each such patch increments the minor version number of an On Time RTOS-32 installation. The respective previous minor release must be present on your system to apply the patch. You cannot skip versions.

To apply a patch file for On Time RTOS-32, your On Time RTOS-32 Update Subscription must extend at least to the Subscription Date of each release. You can determine the expiration date of your Update Subscription here.

To apply a patch, copy the patch file to the On Time RTOS-32 installation directory (e.g. "C:\Program Files\On Time RTOS-32 6.0") and execute.